Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Career Delivery Group


Remuneration Data Solutions (Career) is seeking candidates for the following position based in the Noida office

Senior Manager - Survey Operations (E)


What can you expect?

The role is responsible for leading the projects and delivery of rewards benchmarking for clients in an identified industry or set of industries. The growth and POV (Point of View) creation for the industry will be an important responsibility of this role. Developing strong working relationships with key internal stakeholders and advising them on Rewards and Benefits; Providing ongoing support to them in data interpretation; Review survey data and reports and provide sign-offs ensuring high quality and on-time delivery; partnering with internal stakeholders with the objective of delivering world class rewards consulting and products to our clients, proactively engage stakeholders to identify opportunities and form long-term sustainable relationships with them.


What is in it for you?

Medical insurance, personal accident insurance, group term life insurance from the day you join us
Holidays (As Per Location)
Shared Transport (Provided the address falls in service zone)

We will count on you to:

Ensure seamless and superior client service delivery for the entire group, including critical expectations like Turn Around and Accuracy.
Client/Onshore relationship management and enhancement
Drive and participate in new opportunities to move work to Operations Team
Multi-Tasking and very sharp mind that can work every day with the same rigor.
Effective /accurate reporting skills (Knowledge of MS Access, MS Excel, MS PowerPoint, word, MS Visio and MS Project)
Own accountability by being able to help the teams troubleshoot issues in projects both on technical and business side.
To Communicate and highlight best practice implemented at Mercer with onshore at various forums
Mentor and Coach team members
Build Mercer culture in the team articulate the imperatives in the respective LOB
Responsible for driving initiatives within the group and ensure the results from those with a confined focus on the timelines and quality
Define annual plan for trainings based on requirements of their teams
Create succession plans for Ds and Es levels
Champion and lead one engagement activity across Mercer
Drive strengthening plans for their units
Drive initiatives for the business when assigned
Define and drive the standard employee measurement factors like KRAs, Mentoring and Project SLAs
Should act as very strong escalation resolution source for the entire team for deliverables, client/stakeholders and people related issues.
Define, delegate and monitor the various employee engagement initiatives for the assigned shop viz; R&Rs, SPOT Award System, One on ones and so on.
Effectively manage seat utilization i.e. how we can cross utilize seats in different shift timings for different processes
Drive diversity ratio

What you need to have:


Minimum 8 years experience in survey management


Extensive experience in Compensation & Benefits

Experience in similar kind of work, statistical analysis or related field preferred
Project management skills
Very strong knowledge and past hands in managing transaction based processes and their SLAs and a good knowledge/experience in Project Management as well as People Management.
Excellent communication skills to manage different audience.
Prior experience in managing financial processes would be an advantage.
Desirous to have someone with a HR outsourcing domain knowledge like Defined Benefits, Defined Contributions and Health and Welfare, job matching/evaluation.
Effective /accurate reporting skills
Knowledge on Quality tools like Six Sigma, Lean and Kaizen are good to have.
Proficient with Microsoft Office Suite; Advance knowledge of Microsoft Excel
Problem solving skills


Education:

Graduate (any stream)

What makes you stand out?

Having 12+ years of overall experience with atleast 6+ years of relevant work experience in compensation domain which makes you stand out
Excellent Communication Skills both written & verbal
Executive presence that conveys composure and confidence in all situations
Strong analytical, research and problem solving skills, attention to details
Strong in peer reviewing, designing and implementing a control mechanism