Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Title:
Account Representative, Client Services - Remote

Job Type:
Full-time


Description

iNGAGED is a product division of Marsh McLennan Companies that develops custom communication platforms (inclusive of a custom branded native app) for our clients. The technology was created by in-house developers. The Account Representative position is a core part of our ability to deliver at a high level of precision.

The Account Representative will work with our client services team, broker contacts, and with ResourcePro who builds content for iNGAGED. They will be the point of contact responsible for the coordination of our app builds, as well as other tasks to support our client services team.

Our team works very closely together. Everyone is encouraged to contribute in their own best way. We have an upbeat, pleasant, supportive work environment and motivate with positivity.

iNGAGED needs someone that is ambitious, a team player, hardworking, high energy, detailed oriented and very responsible.
Being a self-starter and having the ability to pay close attention to all the small details is a must.


A desired skill set would be someone who has worked with employee benefits in some capacity, due to the benefits content we build out for our clients.


Job Responsibilities

Report to the Director of Client Services
Maintain relationships that have already been built with broker teams
Effectively communicate both verbally and via email
Pay close attention to details
you will not be able to perform the duties of the job without this skill

Learn the iNGAGED portal where app content is built and be able to build/update content
Work as the go between with the broker team and ResourePro
Collect app content (benefit guides, summaries, videos, URLs, assets) to pass on to our content editors who assist with building our apps
Work with the broker during the app rollout to collect feedback on the app and coordinate updates
Work with the broker on their open enrollment strategy as it relates to the app, talking points will be provided
Assist with support tickets
Create clients submission packet which includes specific information and images required for Apple and Google to approve the apps in the appropriate app store, and work with the individual within iNGAGED who submits the apps on our behalf


Professional Requirements

College degree preferred, business, technology, or related field
Comfort with mobile apps and desire to work in tech long-term
Proficient in MS Office software suite, specifically Excel and Word
Strong organizational skills, problem solving ability and a goal driven mindset
Good communication skills required
Ability to work hard independently as well as in a team environment, and have fun doing it
Bilingual is a plus


Salary:
Based on level of experience, includes company benefits.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: (link removed)