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Job Title
Lead-System Administrator
Location
Hyderabad
Department
NCG
Purpose & Scope
Senior Systems Administrator specialized skills in Server, Storage, and Virtualization technologies.The position would bea technical lead and responsible forallservers and storage infrastructure across TELETEXT and its group companies. Additional responsibilities include assisting the IT Helpdesk with incident analysis and resolution.
Roles & Responsibilities
Work closely with all depts. and operational teams in Teletext to ensure the stability and efficient delivery of IT Infrastructure services.
Responsible for core servers and storage infrastructure services.
Responsible for successful deployments of all change requests or new implementations in servers and storage technologies.
Excellent analytical and problem solving skills to help identify, communicate and resolve issues in servers and storage services.
Play lead role in mentoring team members and work closely with all levels of team for effective delivery of IT Helpdesk services.
Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks.
Engage with employees or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Troubleshooting system and network problems.
Diagnosing and solving hardware or software faults.
Answer IT Helpdesk e-Tickets, phone calls and emails.
Diagnose and solving network issues, software & hardware issues within targets.
Escalate tickets to next level in right time and prioritize the tickets.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the roll-out or deploying new systems and applications.
Prioritizing and managing many open cases at one time.
Skills Required
Ability to work with within a team and provide leadership in change deployment, and support of infrastructure systems
Provide recommendations, develop & maintaindocumentation, and report to Dept. Head.
Solid Experience withServers, Operating Systems, Desktops, Laptops and Mobile Devices.
Extensive working knowledge of Servers and Storage technologies.
Solid working experience in root cause analysis of IT issues and preventive measures.
Windows Operating Systems Windows2008 and 2012
Exposure to Linux Operating Systems such as CentOS, Ubuntu, Red Hat Linux etc.
Hands-on experience in Active Directory, Remote Desktop Services, LDAP
Emails, Ticketing Systems, Video Conference and MS Office tools.
Working experience in VMware vCenter, Microsoft Hyper-V.
Basic knowledge of cloud platforms such as AWS and Azure
Knowledge in VoIP, IP Telephony and PBX systems.
Hands on working experience of Firewall
Able to work on own and under pressure.
Professional attitude and work along with IT team.
Education Qualifications & Experience Level
A Graduate with IT/Computer/Network as primary subjects
Level 2+ Professional Certification in Microsoft/Cisco/VMware/AWS added advantage.
8+ years relevant working experience in any IT services company.
Teletext India Private Limited
