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About Marsh McLennan Agency Midwest
Marsh McLennan Agencys Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

The Healthcare Safety Consultant applies their risk management expertise to promote and improve clients safety culture through on-site safety inspections, written healthcare safety programs and healthcare safety training presentations. They work directly with clients to assess and mitigate their safety risks and exposure through preventative, pro-active policies and procedures. The Healthcare Safety Consultant focuses on both workers compensation and professional liability.


HEALTHCARE


Provides safety consultation for assigned clients

Develops and reviews written healthcare safety programs across the healthcare space

Schedules and conducts client evaluations that include data analytics, historical loss runs, risk areas, and comprehensive reports and recommendations

Conducts on-site safety inspections at various client locations where operations may include, but not be limited to, healthcare and related operations

Conducts periodic safety training in areas of proficiency as requested by clients and producers

Analyze losses to provide benchmarking and trending information

Assists with OSHA compliance and education

Attends all client and team meetings

Provides risk management services and marketing information to potential and current clients

Submits activity reports in management system

Updates and informs production teams of relevant client information

Provides services that are credibly calculated to increase client value

Presents at healthcare industry conferences in areas of proficiency


EXECUTION OF CLIENT SERVICE


Works with Producer and/or Account Executives, service team, carriers and other internal departments to plan, execute and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses

Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email and in-person meetings

Analyzes risk, coverage, program structure and recommends options

Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff

Leverages insurance knowledge and communication skills to explain coverage terms, program options and other items to clients as needed

Works with internal departments to ensure cohesiveness and timeliness of service execution and creates report of service plan execution through commitment report

Manages time effectively to prioritize workload, client service requests and service parameters on business processes


DATA AND PROCESS INTEGRITY


Consistently follows service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution

Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments and correspondence

Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics and goals


PEER RELATIONSHIPS


Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.

Trains, guides and mentors Healthcare Safety team members and other peers

Communicates effectively with team members and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload

Develops successful and effective working relationships with Producers, Account Executives, service team members, managers, carriers and members of other departments


REQUIRED:


5+ years in the healthcare industry

Proficient in Microsoft Office Suite

Ability to travel 75% of the time

Home office work area and high speed internet capability

License in nursing or other healthcare related field


PREFERRED:


2+ years of safety experience

CPHRM or other Risk Management certification

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

Medical, dental, vision, 401K benefits and more

The flexibility to work at home or an office

A paid day off to volunteer and company-organized volunteer events

Up to $1,000 per year in matching charitable donations

Up to $750 per year in wellness rewards

A company-wide mentality that you can never appreciate your co-workers too much

Who You Are is Who We Are

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.