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PayPal, Inc. seeks Manager, Market Research 3 in San Jose, CA

Job Duties: Design and implement new performance management solutions while optimizing the global portfolio of existing solutions. Design, develop and deploy models to estimate market share, cumulative growth rates, segmentation of markets and perform value-analyses. Build analytical foundations for scalable solutions that are essential to decision-making with internal business partners. Analyze and build models to estimate impact of uncertainties on business outcomes that influence strategy. Develop a deep understanding of PayPal’s business lines, products and geographies using survey and analytical tools including Tableau, conjoint analysis, segmentation, customer surveys and other feedback tools. Perform deep-dives to identify challenges, opportunities and specific actions required. Understand customer needs/pain points and translate them into product requirements. Partner with cross-functional teams (including Product, engineering, sales) to design, launch, and monitor product features. Partner with cross-functional teams to identify key performance metrics and build dashboards and analyses to track the progress of PayPal’s businesses and high-priority initiatives. Guide the Leadership and Stakeholders with actionable insights derived from Consumers and Merchants in Americas, EMEA and APAC across PayPal platforms and provide insights on key business drivers, trends, and opportunities. Utilize experience with and knowledge of semantic differentials scales, Likert scales and conjoint analysis, models like multi-variate regression, linear and non-linear optimization models, Big data applications like Tableau and Alteryx, Object oriented programming, data driven customer segmentation, managing cross geographical complexities, leadership exposure, P&L interpretation, estimation of growth rates, and interpretation of scale curves.

Minimum Requirements: Master’s degree, or foreign equivalent, in Business Administration, Engineering (any field), or a closely related field plus two years of experience in the job offered or a related occupation.

Special Skill Requirements:

(1) MS Office
(2) Tableau
(3) Survey design and analytics
(4) Market analysis
(5) Customer segmentation
(6) SQL or R
(7) Business case development
(8) Executive / public speaking
(9) Primary research
(10) Business / product requirements design


Base Salary: $200,328.00 – 234,300 per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.
PayPal is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including but not limited to relevant skills and experience. Your recruiter can share more information about our total compensation package during the hiring process.

Must be legally authorized to work in the U.S. without sponsorship. To apply, please send your resume specifying Req.# 21-13704 by email to paypaljobs@paypal.com.