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Job TitleCustomer Order Specialist
Job Description
Were looking for a
Customer Order Desk Specialist
to join our team in
Pakistan.


Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, were transforming our industry.

As the world leader in lighting, were constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, were breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a Customer Order Desk Specialist, youll be responsible for
Order Management and improving the processes.


Were on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!


What youll do

Becomes the customer contact for managing and following up E2E the orders.
Responsible for acknowledging and confirming orders to customers.
Accountable for the reporting and improving the processes as well as the main KPIs that Order Desk is responsible of.
Checks availability of order and prepares delivery proposal and invoices.
Reports on the sales realized and sales forecast based on the order in take view.
Connects with other stakeholders in the organization to highlight issues and facilitate the resolution to create more sales potential.
Ensures customer works with our systems such as MyLighting for order intake, TNPS for transactional feedbacks. Connects with the customer regarding their issues in ordering and delivery process and creates the necessary improvement actions with the relevant teams to serve better.


Your qualifications

SAP knowledge is a Plus
Good communication skills (written and oral) in English and Urdu
Stakeholder management
Conflict resolution
Good knowledge of Microsoft tools

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

What youll get in return


Were offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See#SignifyLifethrough the eyes of our employees!