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We are currently seeking candidates for the following position based in the Norwich office:


Trainee Recovery/Claims Consultant


This is a fantastic opportunity for an enthusiastic individual to kick start a career in Marsh by joining the high-performing Reclaim team, who work within a highly skilled Practice that specialises in cargo recoveries for portfolio of global Marine clients. This will include the funding and support to complete the Certificate in Insurance (CertCII) qualification and further study to Diploma and Advance Diploma if desired.


The role: Trainee Recovery Consultant

A Trainee Recovery Consultant is charged with providing support to both the Recovery Handler and Claims Settling Team in the pursuit of cargo losses against responsible third parties.
The role will involve the analysis of claims for prestigious clients to recover sums due to them by other parties fault or negligence.
There will be the opportunity to travel to meet clients and opponents, as you learn the role with progression to Recovery Consultant, with your own book of clients.


What you will be rewarded with:

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.


We will rely on you to:

Work closely with the Reclaim Team to handle claims, contact clients and third parties, collect settlement funds.
Work with Fiduciary to ensure accurate processing of claims.
Manage and prioritise workload to meet deadlines while maintaining high standards and integrity of service to external clients.
Assist with collating and reviewing data with a focus on maintaining (and aiming for continuous improvement of) various client service and legal Key Performance Indicators and Service Level Agreements.

What you need to have:

Level 3 qualifications (A-Level) or Level 2 qualifications (GCSE Grades 9-4 or equivalent) with work experience.
Good written & verbal communication skills.
Strong attention to detail and general administrative & organisational skills.
An interest in and find enjoyment from solving problems and developing effective process.
Good numeracy skills.
Enthusiasm and engagement in your own learning & development and in growing professionally.
Good IT skills with confidence to develop skills in new systems and applications quickly.
Keen interest to work in a diverse and collaborative environment.


About Marsh


Marsh is the worlds leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit (link removed), follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at (e-mail removed)

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

#hybrid