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Salesforce CRM Global Director of Admin and Sales Support

Denver, Colorado

As Salesforce CRM Global Director of Admin and Sales Support, youll play a vital role at Western Union managing a team that will support our global Sales organization. We are looking for a proactive, experienced, driven individual that can lead a team that works to improve and enhance our Salesforce Sales platform, gather requirements and feedback from the field, continually train and support our global sales teams and design best practice solutions. Our Salesforce user experience is of great importance to us, therefore the Salesforce CRM Global Director of Admin and Sales Support will focus a significant amount of time in 2024 on change management as we continue scale the best Salesforce Sales programs, pipeline management, forecasting, account plans, reporting and compensation attainment.


Western Union powers your pursuit.

We are looking for someone with a strong understanding and certification in Salesforce Sales Cloud, Salesforce Maps, Salesforce Territory Planning, Salesforce Service Cloud and Power BI. This person should also have a desire to keep learning and growing and a passion for supporting sales teams and deploying software and programs to make sales successful and hit corporate strategies and goals. You should have past experience in liaising across multiple teams and orgs and have built and deployed Salesforce Sales Cloud for a Financial institution with a large number of complex structure, diverse global sales teams and multiple channels.


Role Responsibilities

Manage global Salesforce Sales Cloud org and working cross functionally with other Salesforce internal teams and orgs
Admin, programing and development for all Salesforce Sales Cloud platform needs to scale standardized best practices globally
Managing a Salesforce Sales Cloud team
Mange Salesforce vendor relationship
Manage cross functional data team management and work with technology and data to always align on data models, data sources and integrations to meet compliance of the Salesforce Platform


Role Requirements

Salesforce admin, advanced admin, app builder, dev 1, security architect, visibility architect, app architect are all "core" (sales + service)
Bachelors/Postgraduate degree, or professional qualification
Manage Salesforce Sales Cloud Strategy globally, build and support Salesforce Sales Cloud onboarding training and continuing education, maintain communication and notifications for sales in Salesforce Sales Cloud
Preferred to have management experience or have worked as a primary team member for a global financial institution
Certified Salesforce Administrator
Data retrieval and manipulation
Gathering requirements and proposing technical solutions
Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
Experience implementing Salesforce configuration changes including (but not limited to): Flow, custom fields and objects, page layouts, record types, custom settings, dashboards and reports, permission sets, custom metadata
Active in the Salesforce community
A proactive attitude to platform enhancements
A desire to implement best practice solutions
Available and responsive to questions
Excellent relationship-building skills and ability to liaise with stakeholders at all levels
Demonstrates enthusiasm towards continued personal/professional development



We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at (link removed)


Salary

The on-target earnings range is 132,860.25 - 165,000.00 USD. per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few((link removed)). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States - specific benefits include:
Family First Program
Time off
Medical, Dental and Life Insurance
Student Loan Repayment Program
Tuition Assistance Program
Parental Leave

#LI-DV1




Estimated Job Posting End Date:03-01-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.