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Requisition #:
13816

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Take a leap of certainty with Ansys.


Summary / Role Purpose

Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows, and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.


Key Duties and Responsibilities

Apply engineering expertise and knowledge of Optics simulation techniques to provide highest level technical support to Ansys Zemax customers and Channel Partners in North America
Adhere to support processes to ensure high-quality, timely customer service that results in high customer satisfaction
Develop technical expertise in one or more simulation areasfor Optics applications
Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements
Create best practice documentation based on experience working with customers
On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings
Participate in other strategic team and company initiatives, as needed


Minimum Education/Certification Requirements and Experience

Required education and degree type: MS in Physics, Optics, Optical Engineering or related field
Hands-on experience in an engineering software environment
Hands-on experience in using commercial optics software tools (e.g. Ansys Zemax OpticStudio or Synopsys CodeV)
Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
Strong organizational and time management skills, possesses a sense of urgency
Projects a professional image and demonstrates business acumen, driven to succeed
Ability to work effectively and independently in a distributed team environment
Demonstrated experience with modeling of optical systems
Demonstrated strong knowledge of optical theory
Proficient in providing customer technical support, consulting services or with similar customer facing activities


Preferred Qualifications and Skills

Preferred education and years of professional experience in an engineering software environment: MS+2, PhD+0
Ability to travel domestically up to 10% of time
Familiarity with Python and Matlab
A minimum of two (2) years of hands-on experience using Ansys Zemax OpticStudio software
A minimum of two (2) years of experience in an engineering software environment
Prior experience working directly in a customer facing role

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired.
Together as One Ansys, we are powering innovation that drives human advancement
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Our Commitments:
Amaze with innovative products and solutions
Make our customers incredibly successful
Act with integrity
Ensure employees thrive and shareholders prosper
Our Values:
Adaptability: Be open, welcome whats next
Courage: Be courageous, move forward passionately
Generosity: Be generous, share, listen, serve
Authenticity: Be you, make us stronger

Our Actions:
We commit to audacious goals
We work seamlessly as a team
We demonstrate mastery
We deliver outstanding results


OUR ONE ANSYS CULTURE HAS INCLUSION AT ITS CORE

We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.


TAKE A LEAP OF CERTAINTY IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, its about the learning, the discovery, and the collaboration. Its about the whats next as much as the mission accomplished. And its about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.


CREATING A PLACE WERE PROUD TO BE

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Americas Most Loved Workplaces, Gold Stevie Award Winner, Americas Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, U.K.).

For more information, please visit us at (link removed)

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.