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Job TitleAccount Manager - Contract Sales and Installed Base
Job Description
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But its not just what we do, its who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers needs. Its what inspires us to create meaningful solutions the kind that make a real difference when it matters most.
The world and our customers needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thats why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.


Account Manager Contract Sales and Installed Base (Individual Contributor), Philippines



In this role, you have the opportunity to:


Responsible for the overall Customer Services (CS) sales business and all Customer Service quotations within the assigned district (Point of sales quotations are responsibility of Account Managers Key Account Manager, Medical Devices and Preventive Maintenance


Key Areas of Responsibility:


Promotes and executes the sales of CS products together with district sales teams in accordance with the CS sales strategy (Contract Service Renewals)
Establish and maintain effective Customer / Distributor relations in cooperation with the district management and district sales teams
Responsible for sales support activities such as: exhibitions, conferences, customer visits and meetings
Collaboration with channel partners where required
Responsible for filling the funnel management tool and systematically analyzing win / loss deals, expectations, customer satisfaction (NPS), market, competition and trends
Provide input and feedback on sales strategy and planning to district and regional management
Support the Account Manager in case of point of sale deals
Responsible for maintaining and increasing CS service contracts for Installed Base
Promote and execute the sales of out of warranty contracts
Promote and execute the sales of higher level CS contracts (e.g. silver to gold)
Promote and execute renewal of CS contracts
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
If and when required provide dedicated support to assigned accounts to ensure timely handover of the signed customer acceptance document and support collecting Accounts Receivable (AR)


You are a part of:


The Philippine Commercial Team reporting directly to the Sales Leader, Philippines.


Requirements:

Bachelors Degree in any field
5 10 years experience in Sales particularly in Contract Sales (Selling Maintenance Contracts, Contract Renewals for Installed Base preferred)
Experience in Healthcare and/or Electronics Manufacturing required
Medical Device Sales Experience preferred
Strong Analytical skills
Ability to manage diverse scope, high attention to detail
Strong Business understanding
Salesforce Experience Preferred
LEAN Experience preferred
Results oriented


Why should you join Philips?

Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Visit our careers website to explore what its like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.