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Summer Intern
DEPARTMENT: BUSINESS INSURANCE STATUS: NON-EXEMPT

SUMMARY:

We are seeking a
Summer Intern
in our Anchorage Client Management Department.

This position is for an entry-level support staff in Customer Service, who works on routine tasks under moderate supervision. He or she provides basic support to clients by responding to customer inquiries and answering, documenting, and monitoring call center interactions.

Heres what to expect on a typical day:
Works directly with the Client Executive, ACE, Client Manager, Placement Specialist or Broker to provide our clients with the best possible service.
Gathers information on exposures and operations to support preparation of submission and coverage specifications as needed.
Develops an understanding of clients business priorities and risk management needs.
Utilizes knowledge of industry, markets & clients in assisting in preparing underwriting specifications.
Supports team in producing client proposals and presentations.
Provides quality day-to-day service on client deliverables.
Aid with coverage questions and program adjustments; solves problems regarding client account issues.
Provides necessary information to operations to create account information in databases (MINA, CMS, PCR, etc.) and updates information as needed.
Supports Client Manager and MRC in the Claims Process.
Tracks and close for monies due until received from clients.
Key liaison/role for process and activities supported by Centralized Services, e.g. CIU, Certificates of Insurance, Auto ID cards and, Surplus Lines filings, including the utilization of MCD and other related tools, systems, and templates.
Communicates with International network on administration of global programs as needed.
Understands and complies with Marsh Compliance and Transparency Standards.

EDUCATION AND/OR EXPERIENCE:
High School Diploma
Two Years Related Experience
Demonstrated ability to handle multiple responsibilities and projects with a high degree of detail and organization.
Strong Oral and written communication skills and the ability to work with all levels of staff.
Agency Management System experience preferred.
Strong customer service orientation.

VALUABLE BENEFITS:

We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off, including personal and volunteering.
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities

To learn more about a career at MMA, check us out online: (link removed) or flip through our recruiting brochure: (link removed)
Follow us on social media to meet our colleagues and see what makes us tick:
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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.