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Client Benefits Specialist, Employee Health & Benefits


As our Client Benefits Specialist with our Employee Health & Benefits team (EHB) with Marsh & McLennan Agency, you will be the one our customers go to for benefits related enrollment questions and assistance in real-time. Every day, youll be researching and working with carriers to resolve questions and concerns for our customers. Whether researching client concerns or updating benefit enrollment software, youre focused on the details and getting people the right information. To thrive in this role, basic insurance knowledge works - well teach you the rest. However, you should be a detail-oriented person with at least two (2) years of customer service experience, benefits administration a plus. You should know how to multi-task and provide top-notch customer service.

Make a career. Make a difference. When you work at MMA, youll experience real opportunities to help people and businesses become more safe, secure, and successful. With MMA, you can create a career that matters. As an MMA colleague, youll get personal and professional development, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement. Discover how much is possible as you grow or advance your career.

Heres what you can expect on a typical day:

Using technology to process solutions for customers. Youll work across multiple systems to find answers on the fly.
Asking questions. Most people dont understand how insurance works or what theyre asking. You need to ask the right questions to clarify and assist them. Plus, there are always questions you may not know the answer to. You have to know when to ask others, too.
Answering requests from customers and co-workers within the standard turnaround time whether its assisting with enrollment, helping with an ID card, researching a claim question or something else.
Dialing into the details. Your details are critical to making sure our customers are covered. You have to make sure the data you enter is accurate.
Working within internal systems and external carrier site to reconcile/resolve client invoices for variances.

MMA encourages all its colleagues to pursue dreams without limits. We promote curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

We further believe a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep colleagues engaged and productive including: flexible, hybrid work environment, health and welfare, tuition assistance, 401K, employee assistance program, volunteer opportunities, and other programs. Our organization is no exception.

At MMA, your future is limitless. For more information about our company, please visit us at: (link removed)


Marsh & McLennan Companies and its Affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.










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