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Job Description:

Customer delight, Maintaining & elevating service standards

Customer contentions handling & service recovery

Hygiene & Upkeep of the lounges

Ensuring proper grooming of staffs

Driving the P&L & Establishing effective Cost control strategies

Banking & reconciliations of various pay modes.

Lounge level MIS Report generation

Ensuring Vigilance & loss prevention

Staff Deployment /Management by establishing Duty Roster well in advance.

Daily Briefing of the team & documentation of same

Monthly review of the store team & suggesting improvements

Recruitment of team members & Retention of Team Members

Inventory Management forecasting / par stock/ indenting

Required Skills:

Good Soft skills

Good communication skills

• Effective interpersonal skills