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Job brief
We are looking for a professional IT Operations Manager to plan, direct and coordinate
organizations IT operations. Will be responsible for improving performance, productivity, efficiency
through the implementation of effective methods and strategies.
Responsibilities
Ensure proper functioning of the CRM Application, Billing System, Website.
Being the SPOC for process related issues and changes
Vendor co-ordination for enhancements/bug fixing for Billing, CRM and website
Delivering timely solutions and services to stakeholders and customers
Monitoring SLA management to ensure continuous improvement in delivering value.
Efficiently utilization of all available resources in IT Operations team (people, systems,
knowledge) to ensure timely, cost efficient and quality delivery to stakeholders
Stakeholder and Team Management.
Requirements
Extensive knowledge of SQL operations and query/functions writing and operations.
(mysql/MSSQL)
Good writing skills specifically Business requirement documents
Ability to effectively communicate with all levels of the organisation
Leadership and organisational skills
Education and/or Experience
Bachelors degree (B. E) or equivalent from four-year College or technical school; and a
minimum of 4-5 years related experience and/or training; or equivalent combination of
education and experience.
Have working experience of more than 5 years in the IT domain.
Smart Levo Innovation
