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Marsh is seeking candidates for the following position based in the Urbandale, IA, or Overland Park, KS office:

Senior Coordinator - Insurance Operations



What can you expect?


Add value as a key contributor, building strong customer relationships by processing their requests and answering questions

Work with both internal and external sources to resolve customer issues, improve customer experience, and/or confirm coverage options

Handle complex changes and processes

Meet/exceed processing targets each month


What is in it for you?


A company with a strong brand and strong results to match

Culture of internal mobility, collaboration and valued partnership with HR from the business.

Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.

Competitive pay (salary and performance-based bonus potential), Full benefits package starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution).

Flexible work opportunities for work/life balance

Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan


We will count on you to:


Perform critical client functions, including: evaluating applications, developing solutions, articulating the impact of options, leveraging resources, and making recommendations to support the customer and client

Build and maintain relationships with clients via written communication to provide best-in-class service

Provide well-written communications to our external and internal partners.

Manage and record all activities in the applicable systems

Process enrollments, policy changes, cancellations, and complex billing.

Process complex tasks to support the client, Franchisee, and internal teams

Make outbound calls to customers as applicable to obtain information required to complete a transaction

Edit, update, monitor, create, and follow existing SOPs to maintain company best practices


What you need to have:


HS diploma or GED

2+ years of client and customer service and sales experience

Property & Casualty license OR be able and willing to obtain within 30 days of hire (will require licensing in all 50 states within 90 days of hire)

Proficiency with MS Office Suite

Ability to work an 8-hour shift within the hours of operation; 7:00 am 6:00 pm CT Monday-Friday


What makes you stand out:


Organization and prioritization with the ability to multitask and work in a fast-paced environment

Ability to effectively build relationships and problem-solve

Keen attention to detail with a focus on accuracy

Excellent verbal and written communication skills

Commercial Experience


Marsh is the worlds leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit (link removed), follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting (e-mail removed)

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams and will identify at least one anchor day per week on which their full team will be together in person. Office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.


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