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We are seeking a highly motivated and detail-oriented individual to join our Marketing Operations Team as a
Marketing Automation Support Specialist
in Mxico city.

In this role, you will be responsible for supporting the execution and optimization of marketing automation using
MS365 Dynamics Marketing
(link removed)>

What's in Mercer for you?

A company with a strong brand and results to match.
Opportunity to interact with different areas of Mercer and career growth.
Employee resource groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and the client organisation.
Benefits package and benefits above and beyond those provided by law.


What you will be rewarded with:

A competitive salary
Employee friendly policies
Health care and insurance for you and your dependants
Great work culture
Healthy Work life balance
A great working environment
Flexible benefits packages to suit your needs and lifestyle
Work from home 2 days a week / Office 3 days


We will rely on you to:

Be responsible for developing and managing end user on-boarding, support, office hours and on-going training across the marketing organization.
Develop and manage on-going business process (eg. Lead management, privacy, consent, etc..) documentation including managing knowledge portal (wiki).
Oversee project management and task schedule for technical enhancements on cross-functional implementation teams.
Roll-out a roadmap of enhancement including partnering with various groups to gather technical requirements, training and communications.
Assist core system users designing complex marketing automation & reporting solutions for critical initiatives.
Work closely with the Demand Generation Team to ensure the successful delivery of targeted and personalized email communications.


What you need to have:

Undergraduate Marketing degree or equivalent.
3-5 years of experience in managing marketing automation system(s) (MS365 Dynamics is preferred, Marketo/Pardot experience is also desirable).
Experience developing business requirements and process documentation.
Strong familiarity with CRM (Client Relationship Management) systems (MS365 is preferred, Salesforce is also desirable).
Knowledge of GDPR (General Data Protection Regulation) and CAN-SPAM regulations
An analytical mindset with the ability to analyse and interpret campaign performance metrics.
Solid written and verbal communication skills with ability to communicate/translate complex concepts to non-technical audience.
Strong customer service orientation and relationship building skills can build credibility with all stakeholders as reliable, accurate, and resourceful conduit to ensure accurate and timely execution of information.
Ability to manage projects and multi-task in a fast-paced, deadline-driven environment.


What makes you stand out:

Extensive experience using and managing event management, marketing automation and CRM systems.
Experience with IT (Information Technology) development processes related to CRM/ marketing applications.
Familiarity with basic HTML/CSS/JS.
Demonstrated understanding/experiencing of organizational processes related to system operations and integration.
Proficiency with Microsoft Office Suite; especially PowerPoint and Excel: Filtering, VLOOKUP's, Pivot Tables, etc.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit (link removed). Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.