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Role:Field Desktop Support Tech- Bilingual in Korean/English Must have Location: Orange County, CA- Irvine, CA(Onsite) Responsibilities: Advanced desktop support experience- troubleshooting, configuration, software installation Adept at M365, Windows, Active Directory, ticketing systems Provide troubleshooting and support to end users on a variety of issues- incidents and problems Provide technical assistance to the customer (Examples Password reset- Account information- Case number information- A e Reader issues- Brower issues- Technical computer issues- Internet connectivity Set up equipment for employee use Image computers using a variety of methods Install and perform minor repairs to computers and peripheral equipment within the office premises Must have strong networking skills- IDF/MDF, switches, routers, access point Strong experience with level II desktop support Strong experience with executive support Experience: 4-6 years of experience in software, hardware, and network Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365 Experience with of Windows, M365, PC and Printer configuration Strong customer service skills, detail oriented, and deadline driven Strong phone and verbal communication skills along with active listening skills Must have- Bilingual skillsets required- Strong Korean/English speaking skills