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1. Service Designer will drive discovery, user engagement, and experience research; collect and analyze data; and conduct synthesis workshops, facilitation sessions, and journey mapping exercises.2. Human-Centered Research: Use Human Centered Design based innovation approaches (involving technology, policies, processes around redesigning services) to identify the root causes of civic challenges and explore the perspectives of residents, community groups, and various internal and external stakeholders.3. Collect and analyze user behavior through qualitative contextual research (i.e., field visits, ethnography, surveys, benchmark studies, etc.).4. Design, develop, and administer questionnaires, surveys, data collection sheets, interview questions to gather information.5. Apply an understanding of qualitative and quantitative research methodologies by gathering, reviewing, and analyzing statistical data to make recommendations for process and analog improvements (i.e., handouts, templates, communications material etc.).6. Knowledge of a variety of design tools (e.g., A e Suite, Miro, Microsoft Office Suite, etc.).