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Title: Cisco/Webex Engineer - Hybrid
Location: Dover, DE, United States
Length: Long term
Restriction: W2 or C2C
Description:
Very Long term contract Usually the project goes for 4+ years with this customer *** 37.5 hours per week *** *** Hybrid ***
Qualified candidates Must have the following experience:
Experience performing Add/Move/Changes (MACDs) within Cisco Call Manager (CUCM) which provides enterprise voice services for over 15000 State of Delaware Employees across the enterprise.
Experience with (MACDs) Cisco Unity Voicemail
Experience troubleshooting and resolving complex enterprise VOIP issues on Cisco Platform
Experience troubleshooting and resolving Network/TCP IP communications issues that affect enterprise Voice.
Experience performing Add/Move/Changes and design of complex dial plans utilizing Cisco Call Center Express. (UCCX)
Programing/provisioning/decommissioning Cisco desk phones for customers
Experience with provisioning Cisco Jabber Soft Phones.
We are tasked with converting our on Prem Cisco CUCM instance over a period of 5 years to Cisco Cloud Based WEBEX calling platform.
This position would transition as the project moves forward, to being able to perform the following tasks:
Daily administration and Add/Move/Changes to Webex Cloud Calling area of Webex Control hub
Provisioning Webex software based Soft Phones for customers.
Provisioning Webex Cloud based Desktop phones
Provisioning and maintaining clear ties to Redsky E911 application for E911 tracking purposes.
Experience with updating and creating complex voice dial plans within Oracle Session Border Controllers a plus
Cisco CCNA or CCNP certification a plus
Experience working within Service Now ticketing system a plus.
Skills:
Cisco Call manager
Cisco webX Cloud Calling
Able to trouble shoot on phone (30/50 calls a day)
This will be an evolving position that will change as our new technologies are implemented within our Enterprise Voice/Networking team.
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