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Job Description: Responsible for operations management of the portfolio and Customer relationship Requirements: 8+ years of over experience in relevant experience in operations - GIS/Geospatial technology domain 2+ years of experience in Operations Management. Strong communication skills Program and Project management skills. Experience in project planning, resource management, risk assessments, quality assurance, and continuous improvement processes. Demonstrated operation management skills as well as a good understanding of quality processes. Client Interaction, Client management Responsibilities: Planning, monitoring, and tracking and reporting: Plan for weekly and monthly HC allocation to programs as per priority demand from customer; have a process in place to handle business priority changes Ensure Self and the team understands the contractual commitments and adhere to the same Have a governance plan to do a data driven reviews with leads to track program progress; Guide/Coach the leads in doing the same within their respective teams Establish a process in reporting the performance dashboard as per required frequencies Identify opportunities for improvement and take corrective action Proactively identify the skill gaps for project demands and have the team upskilled accordingly. Provide updates to all stakeholders (internal and customer) on project health as per agreed frequency Ensure adherence to customer defined processes and policies Risk Management Work with TA team on recruitment of right skilled/experienced resources for the project demands (Backfill as well as new projects) Plan for backfill batches as per the estimated attrition forecast Liaison with cross functions across the organization addressing the needs of the team members To own corporate initiatives aimed at operational improvement (SIP/Best practices/Audit documentation etc Customer relationship Management: Scheduled reviews with customer stakeholders and tracking the actions from the reviews to closure Single point contact for any issues related to business. Highest level escalation points in case of any Quality /Delivery within the projects/processes. Forecasting business volume & capacity planning Proactive project updates to customer Participate with customer on project priority changes and impact Employee Engagement: Responsible for employee appraisal and development Mentor Leads Keep employees motivated to excel in delivery Control attrition and keep it at the min possible, Work along with HR