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Position: ServiceNow Developer/Admin Location: Remote Job Description:- Roles & Responsibilities:- Support an agile scrum team of 6-10 personnel in the development strategy, planning and execution of customized application development within the Now Platform. Promote and drive innovation in technologies, processes, and tools. Act as an SME to solve complex user issues related to AI solutions and VA conversational flows Work with Product Owners and Scrum Teams in requirements decomposition, backlog refinement, and breakdown of user stories and tasks. Interaction with stakeholders in support of the Product Owner. Use unit and integration testing to ensure systems are defect free. Interface with internal and Government management personnel. Required Skills and Experience:- The Sr. ServiceNow Developer/Administrator may have experience in the following areas: Good understanding of the various ServiceNow Modules (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc, and have deep strengths in one or several of these. Hands-on experience configuring the Application UI and workflows, implementing solutions, like conversational flows, that are powered by NLU models Provide day to day consulting services and support to Senior IT Managers that oversee the delivery of IT operations and maintenance support to the customer. Creation of Virtual Agents, integrating AI/Client capabilities in the ServiceNow platform. Be responsible for assisting the customer in the evaluation, design and implementation of IT Service Operations functions including: Event Management, Incident management, Problem Management, Access Management, Service Desk, Technical Management, Application Management and Vendor Management. Identify risks or issues in the execution of Operations and Maintenance (O&M) functions and provide mitigation recommendations. Identify opportunities to enhance effectiveness and efficiency in the delivery and support of O&M services. Provide recommendations to implement enhancements while maintaining current service levels. Preferred skills and Experience:- ServiceNow development and the Now Platform including ITSM, App Engine, Integration Hub, Mobile Studio, and Automated Test Framework. JAVA development experience. Working knowledge of containers and container management. Experience supporting public-facing web applications with a large userbase. Qualifications:- Bachelors Degree in Engineering, Computer Science, Systems, Business, or related scientific /technical discipline or equivalent. 7+ years of experience, 4 years of additional relevant experience may be substituted for education. Candidates must meet requirements to obtain and maintain a Minimum Background Investigation (MBI) clearance (active Moderate Risk MBI clearance is a plus