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Job Purpose

Directly responsible on the processes, system implementations and enhancements of Operations unit. Analyze and identify areas and method of improvement, opportunities to reduce turnaround time and maximize efficiencies and capacities in order to improve quality, productivity and quality of works.


Key Responsibilities


Project Management


Coordinate with Regional O&T on all projects implementations and ensure that the project can be executed within scope and timeline.

Understand user requirements. Responsible on requirement preparation and UAT on all projects and system enhancements.

Engage project stakeholders, monitor and update project status on regular basis.

Execute project management. Ensure the project meets the objective and continuous improvement.

Clearly communicate the business requirements to the related team for best productivity improvement


Process Improvement


Understand the process and gather requirements from operations and business users

Identify problem statement, root cause analysis and find opportunities for process improvement

Identify and introduce quick win / long term solutions and tools used in order to improve the internal processes.

Design / Develop and Deploy end to end process initiatives to improve performance with key measurements.

Drive process improvement in O&T


Business as Usual (BAU)


Monitor overall status of daily data of Operations.

Monitor volume and capacities to meet SLA and manage to meet Operational target.

Help set priorities of works in daily operations.


Experience


At least 8 years work experience in IT and/or Operations management

At least 5 years insurance or broking experience is preferred.

Minimum 5 years work experience in Project Management and Process Improvement is preferred.


Knowledge and skills


Knowledge and skill with Advance MS Excel, VBA, database and/or Power BI

Knowledge and skill on python or RPA is a plus

Good logical and comprehensive thinking. Able to connect dots

Self-starter. Able to work under minimum supervision.

Able to manage various stakeholders both in local, regional, and global level

Excellent organization skills able to prioritize work and meet deadlines

Systematic approach to complex problem solving

Critical thinking and decision making

Growth mindset. Creativity & Initiative.

Proficiency in English both writing and speaking.

Proficiency in Microsoft Office tools (or equivalent) Outlook, Word and Excel.

Good knowledge and skill on advance Microsoft Excel formula and/or Visual Basic.

Experience in Global / Multi National Organization (preferable)