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Job TitleClient Services Supervisor
Job Description

Client Services Supervisor (Malvern, PA)


The Client Services Supervisor will oversee and support a team of 10 direct reports in a call center environment that provides operational/business process support to internal and external customers for ECG Solutions products and services.


Your role:


Supervise Client Services employees (scheduling/performance management), monitor daily floor performance, identify operation improvements, and assist with interviewing/onboarding/offboarding employees.

Develop, mentor, and coach employees and support implementation and enforcement of policies, processes, and procedures.

Work collaboratively with internal and external customers to ensure team effectiveness and customer satisfaction.

You will work within the Client Services department monitoring key performance indicators and ensuring the staff delivers a high level of quality/customer service in a team-oriented environment.

You will work Monday-Friday 9:00am-5:30pm EST.


You're the right fit if:


You have a High School Diploma or General Education Development (GED).

Youve acquired 3+ years experience in an ECG Solutions Customer Service position or 2+ years experience in a Customer Service leadership role with direct reports; call center leadership is a bonus.

Your skills include proficiency with Microsoft Office applications, a strong technical aptitude and computer skills, the ability to adapt to change, works well in a collaborative environment, and can motivate/interact/train employees.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Youre an energetic people leader, team player, excellent communicator, thrive in a high-volume fast paced environment, can be flexible, a good listener with a high level of patience.


About Philips


We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

Read more about our employee benefits.

If youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.


Additional Information


US work authorization is a precondition of employment. The company
will not
consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits
will not
be provided for this position. For this position, you must reside in
or
within commuting distance to Malvern, PA.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.