The
Dynamics 365 CRM Administrator
will be responsible for system administration, data management and reporting on our Dynamics 365 CRM platform, working primarily with our sales teams. The CRM Administrator will also be responsible for creating and maintaining a knowledge base on known issues and processes, document the best practices for the internal admin team. The CRM Administrator will work closely with the internal development team to report bugs and will be required to promote and track adoption and streamline business processes.


What's in Marsh for you?

Discover what's great about working at Marsh and McLennan Companies from the opportunities that our size brings, to our commitment to our communities and understanding the benefits youll receive. We are four businesses with one PURPOSE: helping companies meet the challenges of our time.

As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organisation. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry. You will join a team of talented professionals from across the globe which is dedicated to helping clients manage some of the world's most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference.

Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion, Corporate Social Responsibility, and sustainability demonstrate our commitment to stand for what is right.


As a Marsh and McLennan Company colleague, you will also receive additional benefits such as:

A competitive salary
Employee friendly policies
Health care and insurance for you and your dependants
Healthy Work life balance
A great working environment
Flexible benefits packages to suit your needs and lifestyle
Future career opportunities across a global organization


We will rely on you to:

Incident management: Proactively monitor and manage the incident queue (ServiceNow) and complete tasks as per the SLA requirements with a focus on customer satisfaction
Understand companys policies, processes & data to ensure Dynamics 365 CRM is optimally configured.
Audit, uncover and resolve data integrity issues utilizing a variety of tools and reports.
Create and manage tables, fields, formulas, data validation rules, approval processes (business logic)
Collaborate with the sales & marketing teams to identify best practices and opportunities to streamline procedures. Execute these ideas from start to finish.
Create documentations as required and create and maintain a knowledge base of known issues
Stay informed regarding new Dynamics 365 features, technologies and best practices.
Data management i.e. bulk insert, update, delete and export data using XRM toolbox & configuration tool.
Reporting i.e. Create and customize reports & dashboards.
Work with integration teams to Integrate Dynamics 365 with other internal business systems


What you need to have:

3-5 years Microsoft Dynamics 365 experience
D365 Fundamentals: Sales Functional Consultant (
MB-210
) or
PL100 / PL200
cerifications preferred
Bachelors degree in Computer Science / IT
Knowledge of Microsoft Office suite of tools.
Excellent analytical, communication (verbal & written) and inter-personal skills.
Proactive and result oriented person
Team player
Willing to work in shifts


Skills that will make you stand out:

Should be able to work independently, capable of applying judgment to plan and execute your tasks
Ability to work in team across multiple projects and multiple geographies
Have Good communication and presentation skills
Ability to multi task and liaise with multiple stakeholders
Ability to identify process improvement opportunities
Adaptability to change

Marsh McLennan (NYSE: MMC) is the worlds leading professional services firm in the areas of risk, strategy and people. The Companys 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit (link removed), or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.