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Equity Staffing is searching for several Bilingual Healthcare Customer Service Representatives. This position is with a Fortune 500 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!

*** Bilingual in Spanish ***

*** Position is 100% Remote in EST or CST ***

Specific Duties:

Answer incoming phone calls from health care providers (i.e., physician offices, clinics) and identify the type of assistance the provider needs (EG., benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Answer incoming phone calls from Members (i.e., Group Employees, Individual Sales) and identify the type of assistance they needed (EG., benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the issue's status, and responding appropriately to the caller.
Must have qualifications/experience:

High School Diploma/GED or equivalent
1+ year of Experience in a fast-paced related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools.
2+ years of Experience in Customer Service in a Call Center setting. Familiarity with KPIs and their impact on a team. (i.e., Average Handle Time, Adherence to scheduling, Average Speed of Answer, etc).
Prior healthcare experience
Prior healthcare Call Center Experience.
Must be bi-lingual, fluent in English and Spanish
Prior Experience working from home.
Medical Terminology Knowledge
Experience working in a fast paced team environment
Great Multitasker
Positive Attitude
Good Typing Skills
Great Customer Service Skills
Attention to Detail
Strong Organizational Skills
Effective communication skills both written and verbal
Strong computer skills
Proficient in Microsoft Office Suite of Tools.
Critical thinking skills.
Ability to work with others
REMOTE/ONSITE: Remote in EST or CST

Shift Start/End Time: Must be open to work anytime throughout hours of operation from Monday through Friday, 8 am-9 pm est.

Dress Code: This role is work from home but will have occasional Video meetings. Business professional attire is preferred.

Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).

Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

We welcome you to learn more about our company by visiting (link removed)>
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