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Recovery Officers also known as debt or loan recovery officers are responsible for finding people who owe money from overdue loans, debts, bills and negotiating their payment.
Keep tracking outstanding debts
Plan course of action to recover owed money
Locate and contact debtors
Update account status and database regularly
Comply with requirements when legal action is unavoidable
Handle customers' questions or complaints
Negotiate payoff deadlines and payment plans
Build trust with debtors
Identify gaps in the system and recommend solutions

2 years of experience as recovery officer
Knowledge of relevant legal requirements
Good knowledge of MS Office and databases
Good negotiation and persuasion skills
Experience in working with targets and tight deadlines
Team player
Good time-management skills
Great interpersonal and communication skills
Application closes 29th of January 2024