Technology Operations Engineer, Digital Banking

- Sao Paulo, Brazil

Are you talented at identifying and implementing the best and most efficient ways to resolve complex operational tasks? Want to help lead the engineering of digital banking IT systems and networks? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then its time to join Western Union as a Technology Operations Engineer, Digital Banking.


Western Union powers your pursuit.

We recently launched digital banks and wallets in multiple markets to enhance our customers experiences with a cutting-edge digital Ecosystem. As an Operations Engineer for Digital Banking Infrastructure and Technology Operations, your primary responsibility will be to help establish core digital banking and wallet solutions globally, while also overseeing the integration of infrastructure, networks, and real-time payment processing.

This role will both help us build and maintain our banking and wallet application in addition to normal operational triage, youll have the opportunity to help us drive operational excellence and oversee software engineering of our banking products.


Role Responsibilities

Establish and develop the digital banking infrastructure in the assigned region.
Oversee regional IT operations and support for maintenance, enhancements, and security.
Manage the regional IT support team to address outages, intermittent issues, small enhancements, security patches, and the incremental build-out of banking products.
Enhance IT support and application maintenance across the assigned region as new products are launched.
Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations.
Manage vendor resources.
Implement a daily, weekly, and monthly core banking operating model to meet regional regulatory requirements and provide exceptional customer experience.
Partner across the organization to optimize and enhance the customer journey.
Daily triage of all customer-related or technical issues with the Digital Banking app or website.
Primary interface with internal Customer Service Representatives to root cause, triage, and solve customer-related issues.



Role Requirements

A degree in Computer Science or related fields.
A minimum of 5+ years of experience in building business-critical products and launching them on the market, although candidates with other relevant experience will be considered.
Experience setting up and running retail banking IT systems and networks.
Ability to evaluate business needs and achieve alignment among stakeholders.
Excellent verbal and written communication skills for managing both direct and indirect talent effectively.
Experience operating L1, L2 and / or L3 IT support models.
Demonstrated experience supporting applications with heavy emphasis on middleware and API integrations.
Familiarity with JavaScript, .NET, and Angular.
Experience with SLDC practices, procedures, and code deployment processes.
Experience with code release management processes, including approvals through change boards to production code releases.
Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems.
Experience interfacing with Customer Service Reps with customer issues and troubleshooting.
Experience analyzing errors across multiple technologies, including analysis of log files to root cause issues.
Proven leadership skills for leading teams and facilitating problem-solving.
Ability to communicate updates concisely to leaders at all levels.
Skilled in executing strategic roadmaps across organizations to deliver planned results.
Strong ability to lead, manage and motivate cross-functional teams, think creatively, and act with agility.
Excellent decision-making, communication, and collaboration skills.
English proficiency is a must.


We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at (link removed)


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few((link removed)). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Brazil-specific benefits include:
Medical (CarePlus) and dental (Privian) assistance: plans with no fixed contribution, with co-participation in consultations and exams
Life insurance
Food voucher
Meal voucher

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid





Estimated Job Posting End Date:05-31-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.