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Have you created the perfect music playlist? Apply to this opportunity today!


ModSquad
has partnered with a
top music streaming service
and we are currently seeking music-lovers and experienced Customer Support Representatives to join our team.
This is a
fully remote opportunity
and as a member of this team, you will respond to customer inquiries via social channels (Facebook and X) in
Portuguese
and
English
(link removed)>Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in
Portuguese
and
English
(link removed)>Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):

40 hours per week
are required for the
4-week
orientation and nesting period.

Orientation
: 3 days, 9 AM - 6 PM

Nesting
: 15 days, 9 AM - 6 PM

Production:
Daily, 1 PM - 12 AM
If you need help making the time zone conversion, this is a great tool: (link removed) Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.

Project Commitments:

--
25 hours
per week
--
8 hours
are required on
Saturday and/or Sunday
).
--
90 days
(as needed by ModSquad)Who Are You?
You have strong desire to create a unique experience for each individual customer.
You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
You've provided Customer Support via
social media channels
in the past.
You've provided web messaging support to
3-5 customers at the same time
(link removed)>You are professional/business level proficient in
Portuguese
and
English.

You have used Khoros or similar social media tools in the past.Workspace Requirements
Dedicated laptop or desktop computer with Windows 10 or above
Willingness to install MSQ security software and 2FA app on your mobile device.
Access to a webcam or smartphone capable of taking pictures
Stable broadband internet connection of 25 MBS or greater
8 GB RAM or better
Dual monitors highly recommended
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!


Please note: A Chromebook is not sufficient for ModSquad projects.


Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the worlds coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, were your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time