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PRINCIPAL ACCOUNTABILITIES


To input and maintain Customer data into Air Products ERP System and share folders, such as SAP data, CRM data including master data for price escalation and contract end day, customer data change from Workbook, customer contract, PO and related document management, internal audit data supports, other miscellaneous document maintenance in share folders, etc.), system old data clean up (sales personal ID).

To support sales on Customer business transaction activities, such as sales volume confirmations, issue clarifications, volume netting, invoice/billing processes, un-bill invoice check, credit or debit memo issuance, invoice allocations, OD review, Block price and MTOP management, price adjustment according to formula, etc.

To perform job duties according to work processes requirements and follow up sales team routine activities per managers work process request.

To support sales for responding customers requests and other activities such as contract sealing/call report/EAR status checking, workbook data change, credit memo, CSE project form creation, NTS set up for 3rd party pickup, update food grade LIN volume (Patrick and Ian), (Patrick and Ian), GLA237100 account deposits check for public bidding, Non PO / / by 5032 form and E-form for misc. expense application, etc.

To support sales managers on other assignments, not limited to the following:
MRI billing supports, Sylvia Jenny Tai Jenny
Sales Performance tracking, Jenny Jenny
LB Business information update, Jenny Ian Chen
H2 Commercial Review (H2CR) tracking, Jenny Ian Chen
Four H2 plants (Taichung, Yunke, Luchu, Hsiaogang) NG and crude H2 cost checking, Jenny Ian Chen
BOIG billing invoice to APSF and LindeLH on 1st day of each month, Sylvia Ian Chen
Tank spotting data base maintenance, Jenny Ian Chen Jenny
Formosa and Government bid projects updates, Jenny Ian Chen
LAR/LCO2, Jenny Ian Chen
Contract Renewal data consolidations to area sales manager annually Ian Chen
Purge Lorry billing Ian Chen
Contract volume monthly check Ian Chen
PR supports to Product Manager (Poppy, Jenny)
To confirm outsourcing gases volume such as LOX/LAR procurement from China Steel Corporation Jenny
and to follow up advance payment processes Poppy (Poppy decides transfer timing)
H2 outsourcing PR support during Yunke or Taichung Plants TAR Poppy (Poppy decides transfer timing)
Other local small outsourcing volume supports, i.e., LCO2 outsourcing Poppy (Poppy decides transfer timing)
New local outsourcing vendor data input Poppy (Poppy decides transfer timing)
Local outsourcing payment request Poppy (Poppy decides transfer timing)
PR support to E-ton (Poppy)
N2 Pipeline outsourcing PR support () Poppy (Poppy decides transfer timing)
Sales admin work process SME, Poppy Hsieh
ISO SFQ7207 SME for LB for 3 years each term and it is rotating among Eton, LB and MB/PG teams, Poppy Hsieh
Asia workbook power user, Poppy Hsieh
Requisition to Pay power user, Poppy Hsieh
CRM system power user including monthly report. Poppy Hsieh
Quarter updates of CE tank inspection fee (Stacey)
e-billing improvement, Poppy Hsieh
Japanese customer revenue update to Tajiri san, Poppy Ian Chen
To update DT team when sales team changes customer ownership (all)
, , (), , assigned by Poppy
LB month meeting / weekly meeting arrangement and meal (all)
Other ad-hoc or process changes implementation (all)