ITSM Change Manager (Hybrid)

We have an immediate need for a contract ITSM Change Manager to join one of the nation’s largest independent automotive parts retailers.

Location: Scottsdale, AZ (Hybrid)

This job expects to pay about $40 – 50 per hour.

What You Will Do:

• Conduct change management review meeting twice weekly
• Chair daily Operational review of changes
• Publish communication for potential customer impacting changes
• Track past due change tasks
• Ensure changes comply to standards
• Develop and document procedures and training material for Change Management Best Practices and other processes and lead the delivery of training presentations to IT teams.
• Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics.
• As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps.
• Participate in requirements gathering for enhancements to processes or new features/functionality through the use of the ITSM software product.
• Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing.
• Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services

What Gets You The Job: 

• This position requires a high school diploma or GED. Bachelor’s degree preferred
• IT Infrastructure Library (ITIL) Foundations certification required.              
• This position requires a minimum of three years of technical experience in Information Technology. Three or more years supporting, leading, and/or adhering to Change Management.
• Minimum one year experience in Incident Management.
• Minimum one year experience in Release Management.
• Two or more years of knowledge and experience with ServiceNow
• ITIL Foundations Certification required.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.