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#Ownership

Performance Manager in Network Operations

As the Performance Manager working within the TechOPs Network Tower, you will be responsible for the EUR Zone sites scope, overseeing the day-to-day operations of our network infrastructure, ensuring reliability, security and optimal performance.
Planning & executing audits, improvement plans and implementing standard changes, strategic initiatives to enhance our network capabilities are your drive. You will also manage & improve operations cost, budget & related vendor POs.

Located in Leuven, you will be reporting directly to the zone Network Lead and will be working within a virtual organization spreaded across Europe & Globally. Work in a quick changing environment, where processes are often not clearly defined or implemented. Work for multicultural organization. You will closely communicate to all internal stakeholders, including Network Team, Service Desk, Workplace, IT Operations Managers, Onsite Support, TechOps and key business contacts, as well as external vendors supporting network related demands/operations.

At AB InBev, dreaming big is what we do. Brewing the worlds most loved beers, building iconic brands like Bud, Stella Artois, Hoegaarden, Tripel Karmeliet, Leffe and crafting meaningful moments are what inspire us.

Were a team of passionate owners who arent afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So lets take on the challenge together. Cheers to dreaming big!

The role scope:

End 2 End lifecycle of Network Operations

Own complete ITIL process framework for services in scope directly or indirectly through internal and / or 3rd party vendors.

Ensure reliable, stable & efficient operations of network services aiming to avoid/minimize business disruptions

Perform/coordinate all required activities to support network operations in a standard way, leveraging best practices in network maintenance & support

Manage vendors and align with internal & external teams to deliver according to SLA & agreed costs

Work towards Security and Compliance to make sure all our environments are with the right level of compliance and have ZERO open compliance issues

Lead improvement, standardization, simplification and automation of Network operations both from technology, process and financials aspects.

Is the escalation point and owner to drive resolution for Network related issues, problems and standard requests.

Owns vendor management and governance with internal & external support teams as well as alignment with Business through Stakeholder Management to internal customers.

Maintains operational integrity: Responsible for operational and technology performance across EUR Zone, manage escalations and approve go -live and P2BAU

Monthly visit to sites in scope to build relationships with business & validate network performance onsite

Occasional trips to key 3rd party vendors & internal support teams

Monthly trips to key ABI Business locations (Belgium, UK, Germany)

Who were looking for:

Bachelor's degree preferably in Computer Science, Information Technology, or related work experience

Fluent English in speaking, reading and writing. Knowledge on additional Western European languages (German, French, Dutch) is a plus

Experience in Information Technology Operations is an advantage

Understanding IT outsourced model

Advanced level usage of Microsoft softwares (Excel, Power Point, Outlook, Visio, Teams)

General computer and technology proficiency

Experience in working in a multi-national environment

Experience working with teams spread across different geographies

Knowledge of networking technologies and best practices preferred

Industry certifications such as CCNA or equivalent is an advantage

Familiarity with cloud-based networking solutions.

Good knowledge and understanding of Service management processes

Knowledge of ITIL standards and methods

Knowledge /Experience in Infra network technologies (WAN/LAN/WLAN/Voice) & monitoring / Troubleshooting tools

PowerBI, Python, Github knowledge is an advantage

Next to our competitive base salary, we put our people first by providing on-top benefits:

Competitive BonusA

Flexible Rewards system

Quarterly vouchers to taste our delicious beers

Compensation & seniority days in addition to legal holidays (40 Days total)

Meal vouchers, allowances, gift per company policy

A unique Parental leave

Competitive Life insurance, disability & medical plan

Learning & Development opportunities (LinkedIn Learning/ Workday Learning/Mentoring)

Multiple Physical & Mental Wellbeing support Initiatives

What you can expect from us:

In this role, youll have the potential to transform our business and your career. Youll get the support and mentor you need to succeed. Were a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. Youll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

We are building a team thats more supportive, more inclusive and more collaborative. A team thats diverse in background, skills and experience.

So if you dream big but are concerned youre not a perfect fit against the job description, wed still encourage you to apply. You may just the right candidate to help us create a future with more cheers.

As the leading global brewer, we are committed to bringing people together for a better and more equal world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.