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CONCENTRIX is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. We remain the undisputed largest private employer in the Philippines with over 80,000 staff in 45 centers and 16 cities across the country. Join the country's biggest employer and build your career with us as we all grow further.

BENEFITS
very competitive salary
meal and transportation pay
rice allowance
night differential
account incentives
sick and vacation leaves
educational assistance
retirement plan
annual appraisal and bonuses
comprehensive health plan for you and your loved ones
clean, safe & modern working environment

CANDIDATE PROFILE
18 years old or above
computer literate
must be fluent in ENGLISH
committed to full-time long-term employment
All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

JOB RESPONSIBILITIES
greet customers in a courteous, friendly & professional manner using agreed procedures
listen attentively to customer needs & concerns; demonstrate empathy while maximizing opportunity to build rapport
clarify customer requirements; probe for understanding, use decision-support tools and resources to accurately provide resolution to the customer
resolve customer's concern referring to approved materials, secondary sources or more senior teammates if needed
offer additional products and/or services
maintain basic knowledge of client products and/or services
participate in activities (coaching/uptrainings) designed to improve customer satisfaction and business performance

EDUCATIONAL & PROFESSIONAL ATTAINMENT
at least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12)
not tied up with academics; not currently studying nor enrolling for school
fresh college graduates are encouraged to apply
six (6) months call center experience handling international voice account is a definite plus but not required.

NOTE: For applicants falling under the new K-12 curriculum, you should be graduates of Senior High School because sadly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.

For submission of your application, SEND them DIRECTLY by clicking the "Apply" button.
Or to fast track your application, simply TEXT the word "CONCENTRIX" with your
full name
town & city of residence
mobile numbers
e-mail address
educational attainment
preferred branch

to 09328485490
or 09175176954
and we will contact and assist you right away.
Thank you.