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Construction Claims Executive UK Contractors


Location Birmingham / Manchester and will also consider candidates based in London, Norwich or the South East.


We have a new opening within the Marsh Construction and Infrastructure Practice, where 180 colleagues service all aspects of the sector both in the UK and overseas. We are welcoming applicants who are seeking a challenging and rewarding career as a Senior Claims Executive, dealing with contract works and third party liability claims on behalf of our Top Tier UK Contractor clients.

You will join a dedicated international team of 40 claims professionals who work together to deliver successful outcomes for our clients every day.

Our client base includes the worlds leading construction and engineering companies as well as the worlds largest industrial groups who are looking to expand or improve their portfolio of operational assets.


What can you expect?

To be part of a high performance team which collectively delivers client solutions and strives for service excellence;
To work with the largest and most dynamic of client portfolios in the construction insurance market;
To make an impact as an experienced professional contributor, ready to manage projects, work independently, help teammates thrive and collaborate with stakeholders across the company
Long term career prospects, working within a market leading global insurance broker and an experienced team, including structured learning and qualification opportunities;
To be mentored by senior, experienced colleagues to guide your development to the next level of knowledge and competence and also, mentor others fulfilling claims advocate and advisor roles within the team;


What you will be rewarded with?

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.


We will count on you to:

Interaction with our Top Tier Contractor clients in relation to their claims arising under their construction related insurance covers in conjunction with claims colleagues in our client service teams;
To handle a portfolio of complex construction claims including but not limited to:
Identification of appropriate policy coverage on complex issues and analysis of notifications against the same in order to best assist clients in managing risk exposure;
Provision of claims strategy advice, driving the claims process for clients, with supervision where required, including client claim review meetings, liaison with the insurance market and participation in active claim strategy discussion in order to manage the claims process from notification to closure;
Interacting with insurers and their professional advisors on complex claims queries and policy coverage discussions in order to ensure smooth review of claims for clients;
Assessment of application of data, such as loss statistics, key trends, cost reduction opportunities and other data in order to support recommendations to manage and minimise the clients total cost of risk;
Provision of feedback to Claims Management and close interaction with Client Executive, Claims Advocacy and Claims Advisor colleagues including coaching and mentoring other team members where required
Liaison with the Operations team regarding claims processing and client feedback, escalation of issues where appropriate and overseeing designated key risk areas to facilitate smooth functioning of the claims process;


What you need to have:

Extensive experience in Construction claims
A desire to progress your career and work in complex claims management and advocacy in a client facing role as part of a full service team
Excellent communication and interpersonal skills
Negotiation and persuasive negotiation skills
Proficient with the usual Microsoft Office software packages
Attention to detail and the ability to work under pressure to meet strict deadlines
Ambition to succeed within a team environment


What makes you stand out: (These skills are NOT essential)

A degree in Engineering, Business or Law
CII qualification

Marsh is the worlds leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit (link removed), follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at (e-mail removed)

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one anchor day per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

#Hybrid