Healthcare (payer) - Client Relationship Manager

Location: Baltimore, MD, or Philadelphia, PA or DC - Local candidates only please! (candidates must reside in or within driving distance to the above locations).

Must be on client site 2-3 days per week!

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. CognizantsHealthcare business unitis one of Cognizants highest growth businesses and a critical part of Cognizants business strategy.Learn how Cognizant helps clients lead with digital at (link removed) or follow us @Cognizant.

Overview

Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence.This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

Key Responsibilities

Build trusted relationships with client stakeholders

Understand the client environment, issues, and priorities

Work with clients to define their problems and co-create solutions

Drive RFPs / proactive bids with regards to renewals, extensions, and expansion

Tracking of healthcare industry trends relevant to client business and bring forth proactive ideas and solutions within technology space

Serve as the day-to-day point of contact for the clients

Responsible for backlog growth including renewals and extensions of current engagements

Lead the onsite project teams and ensure they understand the client environment

Measures

A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

Required Qualifications

Minimum 10+ years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.

Industry, domain expertise inhealthcare(payer). Must be on client site 2-3 days per week!

Experience managing Client P&L of $10 + Million dollarsincluding reporting and metric assessment for the account.

Sales, Healthcare (payer), Account Management, farming and hunting mentality, P&L responsibilities, technology knowledge and consulting services.