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TASQ Staffing Solutions is urgently seeking call center agents for their Iloilo branch during the months of March and April 2024.

To be eligible for this position, you must meet the following requirements:

Excellent communication and interpersonal skills are crucial.

Proficiency in the English language is mandatory.

Flexibility to work various shifts, including weekends and holidays, is necessary.

High school or senior high school graduates, regardless of BPO experience, are welcome.

Willingness to work at the Iloilo City office is required.

The client will provide detailed information regarding the competitive salary and benefits packages.

As a call center agent, your duties will include:

Professionally and promptly handling incoming customer calls.

Addressing customer inquiries, concerns, and requests.

Providing accurate and relevant information to ensure customer satisfaction.

Resolving customer complaints or issues with empathy and patience.

Documenting and updating customer interactions using company systems and databases.

Adhering to company guidelines and protocols for call handling.

Escalating complex or unresolved issues to the appropriate department or supervisor.

Meeting or exceeding individual and team performance targets, including call quality and customer satisfaction.

Staying updated on product knowledge, company policies, and industry trends.

Participating in ongoing training sessions and coaching to enhance skills and performance.

This is a full-time position.

For Account 1, the benefits include:

Free meals and medicine

Accidental and life insurance

Allowances

Free shuttle service

Perfect attendance bonus

For Account 2, the benefits include:

Skills premium pay

Day 1 HMO coverage

21 leaves that can be converted to cash

Allowances

Life insurance

If you meet the qualifications, over-the-phone interviews will be scheduled on weekdays, excluding holidays, within 72 business hours of submitting your application. If you miss the initial call, you can expect a follow-up text message and email.