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At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. Were in the business of creating exciting and rewarding futures for our clients and their employees whether were designing affordable health plans, securing finances for retirement, or aligning employees with workforce strategy. Capitalizing on analysis and insights as catalysts for change, we anticipate and understand the impact of business decisions, now and in the future. Our holistic view and deep expertise allow us to see clients current and future needs through a lens of innovation and impact and every idea and solution we offer.


Global Benefits Client Service Specialist



What can you expect?

Partner with the Global Benefits Client Service Manager to manage client meetings and serve as a liaison between global client & local brokerage teams
Assist global clients with monitoring their employee benefit programs around the world by managing and summarizing renewal progress and terms with a view to ensuring a level of governance and consistency with their objectives
Develop a strong understanding of global health and welfare benefit products, services, technical tools, and vendor/carrier markets
Provide renewal directions to local brokerage teams and managing to project timelines.
Outline data and reporting expectations within our proprietary Global Benefits Management tools & platforms
Develop, peer review, and transmit client deliverables


Whats in it for you?

We are the global leader in health and benefits. We deliver innovative solutions that address the health and wellness needs of our clients and their employees
Be a part of the team that has the worlds largest and most influential benefits brokerage and consulting capabilities
Our competitive programs, entrepreneurial spirit and team-oriented culture offer a richly rewarding and exciting environment where you can excel and achieve your professional goals
As part of Mercer, we offer top-notch benefits: multiple medical, dental, and vision plans with choices to fit all needs and budgets - benefits coverage starting Day 1
In addition, Mercer has other benefits anddiscounts on products and services, and more


We will count on you:

Managing and executing project deliverables for clients implementation, ongoing, and renewals.
Tracking and reporting project status to brokers/clients and internal management teams, including the nature of local discussions impacting the insurance placement or plan design strategy.
Serving as a liaison between local brokerage offices and global client.
Process execution and ensuring all standard procedures and controls are being followed.
Communicate with internal and external partners (consultants, brokers and clients)


What you need to have:

BA/BS degree
Ability to prioritize and manage multiple projects simultaneously, strong project management skills
Strong project management skills
Strong domain knowledge and experience in benefits management preferred
Strong oral and written communication & presentation skills
Experience in client facing role


What makes you stand out:

Good analytical skills
Strong self-starter, fast learner, quality conscious, committed to deadlines
Strong attention to detail
Strong teamwork skills combined with the ability to work independently with minimal supervision.
Fluent in other languages and international experience, highly desired, but not required
Project Management Certification desired, but not required

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy, and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit (link removed). Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.