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Job TitleSr. CS Operation Officer
Job Description

In this role, you have the opportunity to

Maintain the user profile
Solve the system issue and error log clean up
Support system deployment and training


You are responsible for

Maintain the user profile for all of customer service system applications.
Support the development teams in deploying applications and solving problems.
Maintain the system application training materials and train to the users.
Monitor the system performance and solve the system issue.
Clean all of system interface error log daily.
Raise the system change request to global IT and tracking the implement.
Participate in the system UAT and Contributing to process development and best practice.
Looking at new ways to make sure the system running smoothly.



You are a part of


GBS HS CS Operation



To succeed in this role, you should have the following skills and experience


Education:
University degree education background major in computer/ IT English CET-4 or above)
Experience: At least 5 years of work experience in a fast paced technology industry At least 1 year of customer service experience
Macro design experience
Competency and Skills: Familiar with SAP, IT Application Positive attitude, hard work, self-motivated and ownership Strong communication skills and good team work Good communication in English (oral and writing)



In return, we offer you


A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.


Why should you join Philips?



Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.


To find out more about what its like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.