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Technologies We Use: Avaya Experience Portal, Avaya Orchestration Designer, Avaya Communication Manager, Swampfox ICX, Java, Oracle, web services, Microsoft Visio, audio editing softwareResponsibilities and competencies: Performs technical analysis: Evaluates, documents, and translates business needs into technical specifications and deliverables. Possesses knowledge and ability to elicit, capture, and contextualize functional requirements to ensure the success of a system or software development project. Engages with customers, users, and other stakeholders to extract and gather requirements. Utilizes organizational methods, tools, and techniques for requirements analysis. Confirms deliverables, challenges, conflicts, and expectations associated with requirements analysis. Prepares delivery models and documentation. Evaluates system and technology integrations: Possesses knowledge of technology system features and capabilities to integrate among applications, databases and platforms. Explores technical, functional and performance considerations for successful system integration. Plays an active role in current and planned integration efforts. Works with applications, data and a variety of platforms to achieve optimal business results. Communicates with impact: Captures and holds the audience's attention. Uses authoritative and compelling language and tone to stimulate others' thinking and actions. Uses stories, analogies, and illustrations to create mental images. Utilizes communication styles, formats, and terminology appropriate to the topic and audience. Builds partnerships: Proactively builds, nurtures and maintains long-term working relationships with partners inside and outside of the organization. Demonstrates flexibility when forming and adjusting partnerships to achieve broader goals. Works across boundaries to achieve outcomes addressing technical, business and customer goals. Collaborates with intent: Provides leadership, volunteers assistance offers resources, and removes obstacles to help the team achieve goals. Leverages others' skills and gains support by soliciting ideas, opinions, and participation. Shares relevant information and rationale with others, summarizing clearly to check collective understanding. Focuses on execution: Establishes challenging goals that are designed to deliver exceptional business results. Tracks and broadcasts progress and accomplishments. Works tenaciously to overcome obstacles and meet or exceed goals. Values accuracy and attention to detail: Understands the necessity and value of attention to detail. Demonstrates the ability to process complex information with high levels of accuracy. Utilizes intentional approaches and tools for checking and cross-checking own and others' outputs. Accurately gauge the impact and cost of errors, omissions, and oversights. Learns from mistakes and applies lessons learned. QUALIFICATIONS Minimum: Bachelor's degree in a related discipline and four years experience in a related field (IT or Computer Science major, or equivalent). The right candidate could also have a different combination, such as a master's degree and two years of experience, a Ph.D. and up to 1 year of experience, or eight years of experience in a related field. Bachelor's degree, preferably IT or Computer Science major, or equivalent experience Requires strong knowledge in technical analysis and delivery of business functional requirements Minimum two years experience in telephony and voice applications Excellent organizational, written, and verbal communication skills to work effectively with teams throughout the organization Experience with Agile delivery processes and principles Aptitude to learn new technologies and explore new directions Preferred: Application development and coding experience Business operations experience, especially in the contact center environment Project and/or people-lead experience Experience with cloud-based architectures and services Experience with AI/NLU capabilities and integration models Familiarity with deployment automation tools Familiarity with application monitoring tools USD 85,500.00 - 128,300.00 per yearAbout Cox CommunicationsCox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!About CoxCox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page (link removed) is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.