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Location - Edmonton, AB T6X 0R8 Remote Work Available
Salary - $29.50 Hourly / 35 hours per Week
Terms of Employment - Permanent employment & Full time
Employment Conditions - Day, Morning, Weekend
Start Date - Starts as soon as possible
Benefits: 4% Vacation Pay + WCB
Vacancies - 2 Vacancies

Overview

Languages
English

Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
or equivalent experience
Computer science
Computer technology/computer systems technology

Experience
1 year to less than 2 years

Responsibilities

Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Manage incidents

Experience and specialization

Computer and technology knowledge
iOS
MAC
Linux
Networking software
Networking hardware
TCP/IP
Wireless networks

Additional information

Work conditions and physical capabilities
Fast-paced environment
Tight deadlines
Repetitive tasks

Personal suitability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized

Benefits
Other benefits

Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Veterans, Visible minorities, Youth

How to apply

By email