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Senior Manager, Business Performance and Insights Santa Ana, Costa Rica

Do you enjoy driving resulting through analytics, building new views of performance, and working across many different functions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, its time to join Western Union as a Senior Manager of Business Performance and Insights.


Western Union powers your pursuit.

We are looking for someone to help drive the performance of one of our largest regions by using analytics to drive action. Someone that enables the company to achieve its strategic objectives while instilling our values into every interaction.


Role Responsibilities


Build a strong team that leverages efficiently designed and documented processes.

Design and build a robust analytic platform for the business to leverage to make decisions and track performance, integrating data from different sources.

Willingness to explore forward thinking approaches to solve problems, not just relying on how we do things today.

Build a roadmap of capabilities and tools for the next generation of analytics.

Providing data and insights that help the business deliver key strategic objectives.

Support business leaders to address specific needs, build repeatable processes that can be leveraged across the region.

Own the customer model for the region, understanding the drivers of our financial performance


Role Requirements


Bachelors degree in Statistics, Mathematics, Computer Science, or related field.

7+ years of data analysis experience, preferably on FinTech or Marketing industry

4+ years of management / leadership experience

Advanced English Level

Presenting findings and data-based recommendations to Executive Management


Preferred Abilities


Experience creating dashboards with data visualization tools like PowerBI.

Advanced data analytic skills

Presentation skills

Experience using statistical computer languages (R, Python, SLQ, etc.) to manipulate data and draw insights from large data sets. Experience working with and creating data architectures.

Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.

Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests, and proper usage, etc.) and experience with applications.


We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at (link removed)


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few((link removed)). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Costa Rica- specific benefits include:

Asociacin Solidarista

Paid time off including extended maternity leave.

In house company doctor services

Continuing Education

Transportation services options

Parking spaces

Hybrid work model

Flexible Working Schedules if applicable

Referral Program award

Employee Resource Groups (ERG) and committees to volunteer with

Carpooling Program

Price Smart membership

Pan American Medical and Life insurance

Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-SM1 #LI-Hybrid




Estimated Job Posting End Date:03-27-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.