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THE ROLE & YOUR MISSION


What can you expect?

Application Management Services (AMS) is an end-to-end application support and maintenance shared service. We empower MMC Tech to pursue its strategic role in digital transformation by removing the burden of managing the day-to-day operations of MMCs large application portfolio. Founded in 2020, we took advantage of the unprecedented One MMC Technology opportunity, bringing the best and brightest technology support talent together to form a deeper application management services organization. Together we are simplifying the way we serve our customers, we are spearheading strategies to govern, manage and optimize the support costs and advancing our ability to leverage scale, technology investments and best practices to deliver consistent, exceptional services.
AMSs mission is to maximize the contributions of MMC Technology as a business-driven, future-ready and competitive function by reducing the time and cost spent managing applications. We do this as a team of forward-looking, creative and empowered technology professionals who apply innovative thinking and solutions to deliver application management services that are economical, flexible, and enable MMC to operate securely and reliably. When issues do occur, we happily take ownership and manage through to resolution. Our customers receive consistency, ease of service, and they will always have a voice.
The AMS Management Office (AMO), is a business management office directly responsible for AMSs day-to-day activities and value proposition. Serving as the front office, the AMO steers the AMS organization to operate effectively as a services-based, business-oriented, and value focused service provider.
As part of the AMO, there is a need to deliver high-value & high-quality services in the form of Business Intelligence Reporting. This reporting function is responsible for ensuring a data accurate, sourced from truth service across the various reporting lines within the AMS (Application Management Services) Organization. Additionally, as our services reach expands we are finding ever evolving opportunities to provide standardize reporting to external IT Business Partners who frequently have similar requests for information.
This position will involve enhancing reports that are already strategically aligned on an as needed basis, retiring / deprecating legacy reporting that is no longer considered aligned, and addressing new reporting requests from stakeholders as received. This is a small team who is solely responsible for the BI function within the organization.

The Business Intelligence Reporting Specialist is responsible for gathering, analyzing, and reporting on business data to support decision-making and drive business growth. This role involves working closely with stakeholders to understand their reporting needs, designing and developing reports and dashboards, and providing insights and recommendations based on data analysis.
We will count on you to:

Collaborate with stakeholders to understand their reporting requirements and translate them into actionable reports and dashboards.

Design, develop, and maintain reports and dashboards using business intelligence tools such as Tableau, Power BI, or similar.

Extract and analyze data from various sources, ensuring data accuracy and integrity.

Identify trends, patterns, and insights from data analysis and provide recommendations to improve business performance.

Monitor and track key performance indicators (KPIs) to measure business performance and identify areas for improvement.

Conduct ad-hoc data analysis and provide insights to support business decision-making.

Develop and maintain data models and data visualization best practices.

Collaborate with cross-functional teams to ensure data consistency and accuracy across different systems.

Stay up-to-date with industry trends and best practices in business intelligence and reporting.


YOUR EXPERIENCE & VALUES


What you need to have:

3-5 years of experience in a large, complex global company, preferably in a division that fulfills a technology function, specifically in a BI position;

Strong verbal and written communication in both English and Romanian is vital;


Extensive experience in BI and analytics reporting, with a focus on Power BI (this is a technical, hands-on report development role;



Analytical skills to conduct complex analysis and proactively identify key business insights to assist in departmental decision-making;



Strong problem solving and troubleshooting skills;



Strong attention to detail to spot inaccuracies in coding or data;


Experience working in an Agile environment;

Data visualization skills, including designing and developing key metrics, reports, and dashboards to drive insights and business decisions;

Familiarity with Qlik; currently, the reports under the team's responsibility are primarily Power BI-based, but there is a desire to convert them to Qlik over the next 1-2 years;

Experience with data structures using SQL;

Excellent communication and people-facing skills, as you will partner with leadership and collaborate with software engineers to implement data architecture, design, and support complex analysis;

Demonstrated skills in leadership, critical thinking, consensus building, and relationship building;

Ability to think logically, analyze, enhance workflow efficiencies, and problem-solve system issues;

Takes initiative in enhancing system productivity, functionality, and performance;

Excellent organization skills and the ability to multitask while efficiently completing high quality work;

Works independently and follows through on assignments but can also work cohesively within a team of dedicated BI professionals;

What makes you stand out?

Developer experience;

Exposure to/experience with Power Automate;

Exposure to/experience with Dremio;


OUR BENEFITS & CULTURE


What is in it for you?

An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;

A fail-friendly environment that encourages learning and initiative;

A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);

30+ days off (25 legal days off , 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);

Performance Bonus scheme

Matching charity contributions, charity days off, and the Pay it Forward charity challenge;

Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;

We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home.

As a company we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. Our teams will jointly identify at least one anchor day per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.
Founded over 20 years ago, Darwin's main ambition was to change the world of benefits. Fast forward to the present day and it is leading the way as a cornerstone benefits technology product in the Marsh McLennan, (MMC), Tech portfolio. MMC are now building out their EMEA Technology Hub in Cluj, Romania.
MMC is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. It comprises the businesses of Marsh, Mercer, Guy Carpenter, JLT, Oliver Wyman and Darwin.
The regional hub will contain teams of Application Developers, Business Analysts, Project/Program Managers and other technology roles that require time zone overlap with clients in EMEA. As a regional hub we are equipped to scale our vast technical expertise through a variety of outputs, while helping to unleash our potential as one company, to effectively meet today's emerging challenges through the brilliant technology we build and deliver together.
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