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Guest Service Executive Location: IN-Tirupati Email this job to a friend
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- To help and assist the Front Office Manager in organizing and running the department
- To be warm, friendly and courteous to guests
- To achieve optimum sale of rooms through proper yield management
- To supervise the reception counter
- To check all VIP rooms
- To initiate action on all mail coming into the department
- To initiate action on all group bookings and block rooms in the reservation register
- To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
- To follow up with the local travel agent for requirements of a group before their arrival
- To maintain appropriate guest history records
- To greet guests on arrival and provide timely assistance at check-in
- To advise the general manager of all VIP arrivals and also to escort all VIPs to their rooms
- To assist guests immediately if they have any problems with the services provided by the Hotel To pay special attention to special requests on rooms
Fortune Park Hotels Ltd
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