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Our client located in the North of Toronto is currently looking for a high-performing, Commercial Lines Account Manager. 

Ideally, we are looking for someone with 7-10 years of previous experience as a commercial lines account manager. You must posses strong understanding of insurance products and wordings. The Account Manager maintains a high standard for the clients ensuring the best practices regardless of any situation. 

If the Account Manager is also considered for the Team Lead role, this person must provide customer service to clients of the Commercial Lines Group and also acts as a Team Lead to a group Account Managers.

Account Manager Responsibilities:

• Providing effective customer service including assessing customer needs, advising on insurance matters, recommending solutions, and answering inquiries
• Facilitate and ensure clients have a full understanding of policy coverage and exclusions through clear and concise communications
• Facilitate client retention through extraordinary service levels, remarketing of renewals to alternate insurance companies, ensuring mono-line accounts are solicited for the other line and directed to New Business Account Managers
• Report new claims and suspend follow up claims management per protocol to Claims Coordinator while always showing empathy
• Pull and manage monthly renewal reports in order to proactively meet required target for renewal touches and file review per protocol
• Assist with second level payment inquiries
• Assist with receivables for agency bill clients (second level)
• Manage suspense’s daily

Team Lead (30% of your duties)

• Liaise with Account Managers to ensure proper support is provided to the customers
• Demonstrated coaching experience 
• Possess strong management skills
• Oversee administration of a team of Account Managers 
• Onboarding of new hires including but not limited training and mentoring
• Administer vacation and attendance
• Conduct performance management - improvement notices, performance appraisals
• Provide day-to-day guidance/instructions to team
• Continuous coaching for improvement
• Provides Management with suggestions / input on efficient operations of the team
• Act as first level escalation as required 

Management:

• Schedule, organize, and conduct effective team meetings
• Collaboration with the HR team for performance management and onboarding  
• Ensure new product offerings and technologies are communicated and trained
• Insurer Training/Re-training is conducted as required
• Motivate, coach, and mentor team members
• Play an intricate role in developing the team’s skillset
• Manage conflict
• Takes accountability personally and for team members
• Works in conjunction with management regarding decision making
• Informs management on dates on team performance

Skills 

• Strong written and oral communication skills
• Strong attention to detail
• Empathy towards others
• Ability to adapt to change

Working Conditions

• Office environment
• Microsoft
• Outlook
• Epic Software

Growth 

• Heavily focused on team 
• Accelerated revenue 
• Increase retention