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As a member of the End User Support team, the incumbent, with a minimum of 5 years technical experience is customer service oriented and provides timely and high quality technical support to customers. A Technical Certification (Microsoft/HP/Dell) and Strong understanding of Client based Operating Systems would be an added advantage on this role. Provide customer facing end-user support that includes - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals - IMAC support including large scale/bulk office moves/re-stack activities (all moves) - Support for Operating System, base load software, MS Office suite and other business application - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs - Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries - Support for the Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support