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Job TitleSr Program Manager SE and CSM, IGT-S Service & Solutions
Job Description

In this role, you have the opportunity to make life better

Drive the Sales Excellence and CSM program for BU IGT-S (Image Guided Therapy) Services & Solutions in order to secure and enhance customer acquisition, success and retention as foundation for our overall growth.

As the sales excellence and CSM lead, you are responsible to improve customer acquisition and -success efforts for Services and Solutions as part of the integral offer, while aspiring to enhance the sales channel collaboration along the existing and to be created customer touchpoints. In doing so, you will facilitate the training, enablement and support of sales teams on CRM- (SFDC) and CSM methodologies, processes and tools.


Your role


The Sales Excellence and CSM planning and execution for Services and Solutions.

Facilitating the training, enablement and support of sales teams on CRM- (SFDC) and CSM methodologies, processes and tools.

Collecting and analyzing sales excellence maturities and create and deploy lead- and funnel mngt through marketing and sales programs

Create and roll out Customer Succes playbooks for different Sources of business (a.o. Education)

Start up retention and growth programs from an SE perspective, inclusive to journey mapping, progress and adoption reporting, CSM

Lead the implementation and adoption of Cust Success tools, supported by playbooks and process embedding


You are a part of

You will report into the Commercial Mngt and Operations Performance leader for IGT-S Services & Solutions, and are part of IGT-S BDM team.
In the BDM team you will work closely with your market counterparts, Business Development Managers in the markets and regions, Product Marketing managers, Program and Productivity Managers, and service delivery performance managers.

The team operates in an open atmosphere and is characterized by a self-starting and results driven mentality. The work location is Best, The Netherlands.


You're the right fit if:


Preferably a MSc., in (Business) Economics and/or Marketing

5-10 years experience in (CRM) marketing or a commercial role

Experience in services sales and/or marketing, preferably with Cust. Succes mngt

Ability to synthesize market analyses and customer feedback into appropriate commercial programs

Self-starting mentality, structured, analytically strong and results driven.

Strong communication and stakeholder management skills.

Fluent in English, verbal and written in addition to local language.

Willingness to travel up to approx. 10%.


About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.If youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.