Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

We are looking for a General Manager for our new Family Entertainment Center to oversee the operations including attraction management, staff, budget, marketing & sales, and guest experience. If you are seeking an opportunity that takes fun and games to a new level, then read on!

Our General Manager’s responsibilities will be a broad spectrum from determining overall strategy for success and managing people to establishing protocols and policies. We need a thoughtful, open-minded, and open-hearted leader who can be a confident decision-maker who is equally capable of rolling up their sleeves when needed. If you have what it takes to bring a team together to be productive, engaging, and successful while seeing the business operate at its best, this may be the job for you.

Responsibilities
• Operational day-to-day oversight:
• People
• Guest engagement and satisfaction
• Employee engagement and satisfaction
• Hiring, training, and team member development
• Activity Center
• Operational excellence both front-of-house and back-of-house
• Superior maintenance and functionality across the property
• On-going development of new products and programs
• Game & Attraction Management
• Arcade Games
• Attractions (Ropes course, bowling, miniature golf, etc.)
• Food & Beverage
• Excellent menu options and deliverables
• Tremendous service standards
• Superior hygiene and cleanliness practices
• Events
• Corporate
• Functions
• Unique seasonal products
• Local engagement
• Marketing & Sales
• Regional marketing strategies
• Partnership development
• Promotions
• Trade marketing
• Public Relations
• Financial
• Annual Budgets
• P&L Statements
• Monthly Reports
• Banking
• Payroll
• A/P and A/R
• Executes directives from Senior Leadership
• Strategic Planning: Develops, reviews, updates and implements business objectives including, but not limited to sales, financial performance, new product and program development to maintain profitability, sustainability and longevity of the Family Entertainment Center and its goals
• Pre-opening Support: Assists in all aspects of as required for a successful business launch including but not limited to both facility and operational needs
• CAPEX: Identify, justify, develop, implement and execution as required for the benefit and on-going success and growth of the business
• Budget: Develops, maintains, presents for approval, and meets objective of annual budget, optimizing expenses, labor distribution, monthly, quarterly, and annual financial reports
• Policy, Procedures, Protocols, and Processes: Develop and oversee compliance of all site Standard Operating Procedures (SOP), health and safety regulations, federal, state, and local regulations, and team members deliver the highest level of service, quality, and guest experience and services
• Management: Works with, encourages and supports all site leadership including mentoring, coaching, and career development
• Employees: Worth with and supports all team members to encourage productivity and providing opportunities for mentorship, coaching, and growth
• Safe Environment: Ensures all staff follows health and safety regulations as well as internal directives
• Operate as Manager on Duty when assigned
• Other duties as assigned
Essential skills
• Proven work experience as a General Manager or within a similar role within attraction, entertainment, or related experiences
• Guest Relations including outstanding communication and active listening skills
• Team Leadership, Management and Development
• Budget Development/Adherence and Site Financial Responsibility
• Project Management
• Motivational skills
• Site management best practices
• Policy, Procedure, Protocol Development and Enforcement
• Strong Verbal, Written, and Tactile Communication
• Team Player
• Good analytical/critical thinking
• Solution-Oriented
• Understanding of industry-relevant laws
• Knowledge of software and office programs
• Excellent problem-solving and multitasking skills
• Identify as a “people” person; friendly, understanding, positive, compassionate, flexible, receptive to change
• Embrace, encourage, and grow the work culture
• Highly professional and courteous
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• Proficiency in English; knowledge of other languages is a plus
• Adult + Child + Infant CPR, AED, and First Aid certification is a plus

Required Qualifications

• Preferred experience as a General Manager, Company Manager, Operations Director, or role with relevant responsibilities
• Preferred 3 years management in attractions, live entertainment, sports, hospitality, museums, and/or similar, transferable operations environment
• Preferred 3 years experience developing budgets, financial strategy, and managing profitability

Work Environment and Physical Demand Considerations
To be successful in this role, applicants must understand the following about the work environment and physical demand requirements in which essential functions will take place. The listed essential skills and required qualifications represent the knowledge, skills, minimum education, training, licensure, experience, and/or ability required for the position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment
The working environment for this role will occur in both traditional office space and in an indoor setting, the Family Entertainment Center, which will include:
• Loud noises
• Music
• Extreme lightening including strobes
• Physical activity
• Gathered crowds
• Strong scents
• Variable flooring
• Heights
• Extreme movement by staff and guests
• Special effects
• Fog-like effects
• Small spaces

Physical Demands
• Moving in different positions to accomplish tasks in various environments including tight and confined spaces
• Remaining in a stationary position for prolonged periods
• Repeating motions that may include the wrists, hands and/or fingers
• Positioning or moving objects up to 25 pounds

Other Duties: This job description is an overview of the position and should not be considered a comprehensive listing of all activities, duties or responsibilities which can be subject to change, modification, or augmentation with or without notice.

Culture Notes
There is a strong requirement for both understanding and building a culture that aligns with the business philosophy and allows itself to be driven by the ideas, skills, and people of the organization.

Benefits
• Medical
• Other benefits as determined

Work Schedule
This is a full-time position with a flexible schedule which includes weekdays, weekends, evenings, and holidays. It is important to understand this expectation.

Supervisory Responsibility
This position does require supervisory responsibility.