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Job Title: Customer Service Account Manager
Location: Waterloo, Iowa
Salary: $50-68K

Job Summary of the Customer Service Account Manager: Responsible for providing support to the sales and service team in delivering professional and timely customer service for insurance business clients.

Job Responsibilities of the Customer Service Account Manager:
* Complete tasks to assist agents and producers on items such as renewal processing, processing of monthly reports, and certificate issuance.
* Gather information for new business and renewal applications.
* Prepare applications for submission to selected markets
* Process and follow up on coverage change endorsements.
* Initiate and monitor renewal processes.
* Document all relevant contacts and developments to customer accounts on Agency Management System.
* Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
* Perform any other duty relevant to agency functions as needed.

Education & Experience of the Customer Service Account Manager:
Ideal candidate must be an organized, motivated professional who is able to provide excellent customer service.
Must have a high level of detail orientation.
Associates or Bachelors degree is required.
Ability to work in a team atmosphere.
Strong verbal and written communication skills.
Candidate must have computer skills including Windows, Outlook, Word, and Excel.
Insurance experience is desired but not required.