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Our company is looking for a Credit & Collections Analyst to join our team.

Responsibilities:
Provide research and support for audit requirements;
Setting credit limits for new and existing customers;
Other duties as required;
Work with colleagues in the Sales and Operations departments in order to research and resolve deductions and chargebacks;
Follow through on action items and various projects assigned by direct supervisor;
Be assertive yet sensitive using communication techniques in dealing with delinquent customers;
Conduct daily collection calls and proactively monitor outstanding account receivables in accordance with the companys collection process;
Actively monitor and document customers whose aging becomes severe;
Receive, review and resolve customer questions and issues regarding account balances in a courteous manner;
Participate in special projects and perform other activities as needed;
Complete various projects as requested;
Work with Billing Team to resolve systemic billing process issues, and contribute to continuous process improvement;
Provide collection progress updates;
Distribute monthly client AR statements. Reconcile AR records to client records (invoices, payments, credits, etc), as needed;
Assist in developing cash receipts forecast based on client collection activity.
Requirements:
Ability to lead, build and motivate accounts receivable team per company policies and procedures;
Providing the highest level of customer service is of utmost importance to you;
A minimum of 2 years Credit and Collections experience preferred;
Ability to work under pressure and perform tasks as required;
You have a positive attitude and are motivated to do the best work possible;
High attention to detail and ability to manage tasks simultaneously;
Bachelors degree in Accounting or Finance preferred;
Knowledge of and ability to apply accounting principles and procedures;
Excellent teamwork skills and capable of working independently;
You have strong written and verbal communication skills and are able to interact in a positive and professional manner at all times;
Understanding of basic accounting processes;
Ability to compose letters, e-mails and faxes pertaining to issues with customers;
Ability to interpret, comprehend, and independently execute with high levels of accuracy work instructions;
Excellent customer service and interpersonal skills, superior telephone etiquette;
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.