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Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

About the company
Precision Dental Handpiece & Supplies Inc is a distributor of dental equipment and an authorized repair center since 1998, located in Vernon BC, the heart of the Okanagan region.

About the opportunity
As a Customer Service Representative, you will be the first point of contact for our customers. You will help ensure customer satisfaction and promote continued customer interest in the companys dental equipment and services.
The position is in office (not remote or hybrid) as it requires a thorough focus and a daily attention to customer queries, time line resolution and also sales driven capacity.

Accountabilities
Order processing: create work orders and other related documentation
Answer to clients phone orders, calling clients for follow up, promote sales and secure orders
Preparing quotes for new equipment or procedures based on costs provided by Management
Manage a customer relationship in an end-to-end approach
Presenting information about new products or services to dentists, working collectively with other team members.
Make Sales calls to current end users and corporate customers
Generate sales leads
Establish, develop and maintain positive business and customer relationship
Building sustainable relationships and trust with customer accounts through open and interactive communication
Increase the spectrum of empathy with customers
Compile reports on overall customer satisfaction
Attending dental conventions within Canada

Requirements
Microsoft office tools
Team work spirit and exceptional work ethics
Be client focused, be detail oriented
Be able to meet challenges
Working in a fast paced and challenging environment
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multitask, prioritize and manage time effectively
Furthermore, the following will be considered valuable assets but optional:
Previous CRM software knowledge
Knowledge of dental products, terminology is an advantage but not required
Openness to actively collaborate

Education
Secondary High School graduation certificate

Experience
Previous customer service background
Right training will be provided for suitable candidates
About the benefits
Base wage: $22/hr
Vacation pay, Statutory holidays
Paid sick days, Flexible work
Free parking

Working hours: Monday to Friday between 08:00 am to 3:00 pm

Interested candidates are requested to send in a resume, together with a cover letter explaining your motivations to work at the company, your projected career plan and your arguments that youre the best candidate.