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Your primary responsibility will be to address the service needs of Metal Supermarkets customers. Youll spend the day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries are received via phone, email and walk-ins. Youll consult with trade professionals and do-it-your-selfers, assisting in their material needs and working to find solutions.

Your people skills will make customers feel welcome, validated and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. Well train you in operating our machines and working with different metals. If youre customer focused, passionate about service and customer satisfaction, have a positive attitude, solutions driven and motivated to learn, we can teach you the rest.

WHAT ARE WE LOOKING FOR? THE RIGHT FIT!
POSITIVE INTERACTIVE / PEOPLE SKILLS People friendly. You love to help and work with the public
CUSTOMER ORIENTED Patient; empathic; providing excellent service and solutions to our customers
THINKS YES BEFORE NO Positive attitude and solutions driven
MOTIVATION & ENTHUSIASM Love to work in a fast-paced environment
ATTENTION TO DETAIL Meticulous. You understand details make a difference
ORGANIZATIONAL SKILLS With multiple projects on the go, you are able to stay organized to serve customers quickly and efficiently.
TIME MANAGEMENT SKILLS Multiple customer and order timelines. You know how to keep on schedule
PROBLEM SOLVING ABILITIES Confidence with troubleshooting, investigating and providing solutions
ADAPTABILITY Flexibility to respond to a variety of situations and requests
KEY RESPONSIBILITIES INCLUDE:
Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times
Acknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-up
Build sustainable relationships and trust with customers through open and interactive communication
Recognize opportunities to generate sales leads and new customer development
Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets
Entering and updating customer information into our Point of Sale software, as needed
Accepting cash and taking credit/debit card payments

QUALIFICATIONS:
Minimum one year of proven customer service experience
Computer skills such as MS office, etc. a definite asset
Clear communication and effective listening skills
Exceptional telephone skills and etiquette
Fluent in written and spoken English
Strong math skills; mathematically inclined